Do you have a suggestion, a particular request or a question you haven’t found the answer to in our frequently asked questions?
Contact us on the following email address:
We make every effort to reply to you within 24 hours.
Covid-19 Information - Due to a sharp increase in activity, the registration time the packages we receive is 1 to 2 days.
In order to improve the processing speed of your emails to customer service, we ask you to wait two days before requesting the registration of your package.
Thank you for your understanding.
Warning, ColisExpat warehouses are located in France and in the US, but Customer care department is based in Metropolitan France.
We will answer your questions from Monday to Friday, 9.am to 5 pm, Central European Time (CET)
Please consider our opening days and hours when contacting us !