How does that work?

A P.O. box that follows you everywhere

Join us and discover the simplicity of your customer portal, where you can manage the forwarding of your parcels worldwide with just a few clicks!

Create your P.O. Box for free

You'll enjoy all the benefits of a P.O. Box in France or the United States to have your parcel delivered, no matter where you reside in the world.

Create your P.O. Box for free

You’ll enjoy all the benefits of a P.O. Box in France or the United States to have your parcel delivered, no matter where you reside in the world.

Order from the website of your choice

An international website that delivers to France or the United States but not to the country where you reside? A website that delivers to your country but has high shipping prices? Simply request delivery to one of our addresses in France, the United Kingdom, Italy, Germany, Spain, or the USA.

Send us your parcel, and we'll take care of it with the utmost care

We receive your order at our sorting center and notify you. We await your approval to forward it to your country of residence. You can request us to wait for the receipt of other parcels to consolidate them into one shipment.

Forward your parcels to all corners of the world

Depending on your country of residence, choose from Economy, Tracked Standard, or Express delivery options. If needed, we’ll handle the customs documents; only shipments within the European Union are exempt.

Order from the website of your choice

Send us your parcel, and we'll take care of it with the utmost care

Nous réceptionnons votre commande dans notre centre de tri et nous vous prévenons. Nous attendons votre feu vert pour la réexpédier vers votre pays de résidence. Vous pouvez nous demander d’attendre la réception d’autres colis afin de les regrouper en un seul.

Forward your parcels to all corners of the world

Depending on your country of residence, choose from Economy, Tracked Standard, or Express delivery options. If needed, we'll handle the customs documents; only shipments within the European Union are exempt.

We handle tax-free shopping for you. It's easy!

We have fought so that you can avoid paying VAT on your purchases in France.

This offer is currently reserved for residents of Overseas Territories as well as a list of French e-commerce retailers. It involves covering the invoice issued by the merchant to make a tax-free purchase. The details will be described in the mandate we will ask you to sign if you are interested in the Off Tax option.

Still have a doubt?

What are the various payment options?

We accept payment options via Visa, Mastercard, and PayPal.

Please note that PayPal offers the option to pay in four installments at no additional cost, provided that your payment method is French.

How do you know that the package arriving at your premises belongs to me?

It’s thanks to the recipient reference included in your ColisExpat transit address. Example of a transit address:

In France

Michel Dupont

CXP0021632

110bis, Avenue du Général Leclerc

Niv.1 Bat.7

93500 PANTIN

France

Make sure to provide the complete ColisExpat address (including the recipient reference) when placing an order on the merchant’s website. You can find it when you log in on the account summary page.

Can you consolidate multiple packages into a single forwarding shipment?

Yes, we can consolidate shipments of your parcels to reduce forwarding costs (maximum of 10 parcels per consolidation).

If you place multiple orders and wish to benefit from this service, simply notify us in your Customer Space under the ‘Your Parcels’ section. First, select all the parcels you want to consolidate and then click on the ‘Calculate my delivery fees’ button.

Please note that consolidation may not be possible for any weight or dimension. The actual weight of your parcel should not exceed 30kg, and its dimensions should remain reasonable. In general, most shipping specialists will accept a maximum dimension of 150cm and a sum of ‘Length + Width + Height’ of less than 200cm.

The weight of the box used for consolidation is added to the sum of the weights of the parcels in the consolidation for the calculation of forwarding fees.

How does the repackaging process work?

You have the option to repack your parcels in the case of consolidation to reduce their volume. This option is only available when the Volumetric Weight rule applies. You can approve the repackaging request when paying the forwarding fees (or you can opt for automatic repackaging request in your Customer Space, under ‘My account’). We then make every effort to repackage the items in the consolidation into a smaller repackaging box.

Sealed parcels, technological products, or those labeled as ‘Fragile’ are excluded from repackaging.

In the case of successful repackaging, a discount will be calculated based on the savings achieved and will be valid for future forwardings. This discount will be equal to 50% of the difference between the shipping rates before and after repackaging. It will be valid for one year from its creation date.

How long does it take from the moment you receive my parcel to when you hand it over to the carrier?

We await your approval before proceeding with the forwarding of a single parcel or multiple parcels you have requested to consolidate.

If you approve your forwarding request before 7:030 AM (CET), the parcel will be forwarded on the same day if it is a business day.